MPF exam Handling of Complaints against MPF Intermediaries 處理對強積金中介人的投訴 Practice questions

Question 1

Which body receives and initially processes complaints relating to MPF sales and marketing activities?

Accepted Answer

MPFA

Answer

The trustee of the MPF scheme concerned

Answer

The complainant’s employer

Answer

The relevant frontline regulator

Question 2

Mr Wong works for a Hong Kong company and complains to MPFA about an MPF intermediary’s marketing practices. After initial processing, MPFA considers that the information suggests a possible breach of the conduct requirements. What should MPFA do?

Accepted Answer

Refer the complaint to the relevant frontline regulator to consider investigation

Answer

Immediately impose a disciplinary sanction because a complaint has been made

Answer

Require Mr Wong to prove the breach conclusively before referring the complaint

Answer

Ask Mr Wong’s employer to decide the MPF disciplinary sanction

Question 3

Which statement about handling complaints concerning MPF intermediaries’ sales and marketing activities is NOT correct?

Accepted Answer

MPFA and the relevant frontline regulator share the power to impose sanctions in this MPF disciplinary process

Answer

MPFA carries out the initial processing of complaints

Answer

The relevant frontline regulator investigates the registered MPF intermediaries concerned

Answer

MPFA takes account of the intermediary’s representations when imposing disciplinary sanctions

Question 4

Ms Chan complains about a registered MPF intermediary. Following the relevant frontline regulator’s investigation, the case involves misconduct requiring consideration of disciplinary sanctions. Who has the power to impose sanctions under this MPF disciplinary process?

Accepted Answer

MPFA alone

Answer

The investigating frontline regulator alone

Answer

The trustee of the MPF scheme concerned alone

Answer

Ms Chan’s employer alone

Question 5

Which statements about disciplinary sanctions in MPF intermediary misconduct cases are correct? (i) MPFA takes account of information obtained by the frontline regulator during its investigation; (ii) MPFA may disregard the intermediary’s representations; (iii) MPFA takes account of the intermediary’s representations; (iv) the frontline regulator is the final decision-maker for imposing MPF disciplinary sanctions.

Accepted Answer

(i) and (iii) only

Answer

(ii) and (iv) only

Answer

(i) and (ii) only

Answer

(i), (iii) and (iv) only

Question 6

For an MPF sales complaint requiring referral, investigation and consideration of disciplinary sanctions, what is the correct order of these steps? (i) The relevant frontline regulator investigates the registered intermediary concerned; (ii) MPFA initially processes the complaint; (iii) MPFA considers the investigation information and the intermediary’s representations when dealing with disciplinary sanctions.

Accepted Answer

(ii) → (i) → (iii)

Answer

(i) → (ii) → (iii)

Answer

(ii) → (iii) → (i)

Answer

(iii) → (i) → (ii)

Question 7

Mr Lam complains about MPF marketing activities, and MPFA refers his complaint to the relevant frontline regulator. A colleague says, ‘The referral means that the intermediary’s misconduct has definitely been proved.’ Which interpretation is correct?

Accepted Answer

Referral indicates a possible breach of conduct requirements, and the frontline regulator still considers whether to investigate

Answer

Referral itself establishes that the intermediary committed misconduct

Answer

Referral means that MPFA has already imposed a disciplinary sanction

Answer

Referral gives the frontline regulator final sanctioning power in this MPF disciplinary process

Question 8

Ms Lee is a registered MPF intermediary. MPFA receives a complaint about her sales activities and refers it to the relevant body, which decides to investigate. Under the allocation of responsibilities for handling MPF intermediary complaints, who conducts this investigation?

Accepted Answer

The relevant frontline regulator

Answer

The trustee of the MPF scheme concerned

Answer

The complainant’s employer

Answer

MPFA, because the body receiving the complaint must conduct the subsequent investigation

Handling of Complaints against MPF Intermediaries 處理對強積金中介人的投訴

Receiving and Initially Processing Complaints 接收投訴與初步處理

Referral and Investigation 轉介與調查的分工

Deciding on Disciplinary Sanctions 紀律制裁的決定

Practice