指乘客對服務表達不滿，而司機面對時應保持冷靜、耐心聆聽，切勿與乘客發生口角。
A passenger's expression of dissatisfaction with the service, which a driver should meet by staying calm, listening patiently and avoiding any verbal argument.
指乘客對服務表達不滿，而司機面對時應保持冷靜、耐心聆聽，切勿與乘客發生口角。
A passenger's expression of dissatisfaction with the service, which a driver should meet by staying calm, listening patiently and avoiding any verbal argument.